We want the journey from checkout to doorstep to be understandable. The following times are proposed estimates and should be checked against actual carriers and fulfillment partners before this page goes live.
ORDER PREPARATION
Orders are normally prepared in 1–3 business days after payment confirmation, excluding weekends and relevant public holidays. Preparation includes verifying order details, arranging the items and packaging the shipment. This is separate from transit time.
ESTIMATED TRANSIT AFTER DISPATCH
United States: 7–18 business days. United Kingdom, Canada and Australia: 7–18 business days. Europe: 10–21 business days. Other supported destinations: 10–28 business days. These are estimates, not guaranteed arrival dates. Only destinations available at checkout can be ordered.
SHIPPING FEES
The shipping method and price, including any free-shipping offer, are shown before the customer confirms payment. Do not assume shipping is free unless the checkout says so.
IMPORT COSTS
Cross-border shipments may incur import duties, local taxes or customs processing fees. Checkout should state whether such charges are included. Where they are not included, the recipient may be responsible under local rules. Do not promise duty-free delivery without confirming the shipping arrangement.
TRACKING AND MULTIPLE PARCELS
We send a dispatch notice with tracking details when available. A carrier may need 24–72 hours to show the first scan. Items from one order may travel in different packages; each available tracking reference should be shared.
ADDRESS ACCURACY
Check the recipient name, postal code, apartment number and phone number before submitting an order. Email info@vilkorry.store promptly if you spot an error. Changes cannot be guaranteed after dispatch.
DELAYS, LOST OR DAMAGED PARCELS
Weather, customs, public holidays and carrier interruptions can affect delivery. If a parcel is substantially delayed, marked delivered but missing, or arrives damaged, contact us with the order number and evidence. We will review tracking and coordinate with the carrier as appropriate. Confirmed lost or incorrectly fulfilled orders will be resolved under applicable law, which may require replacement or refund.
QUESTIONS
Email info@vilkorry.store for shipment assistance.